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News and events related to IT and technology
April 01
AT&T Discount Information
Sullivan/Spencerian/SCTD students are eligible for a 10% monthly service discount on qualified voice and data plans. To see exclusive offers, students can go to: www.att.com/wireless/sullivanstudents
 
To make an appointment (no waiting!) at your nearest retail location, go to www.att.com/storeappointment Please reference discount code 2803555.
 
Already an AT&T Mobility customer? To register your account for the discount go to www.wireless.att.com/business/enrollment Enter your student email address and mobile number. It will then send you an email with a few additional instructions.
 
For questions regarding the discount program please contact Christopher Scott at CS6583@ATT.com

April 01
How do I access my Virtual Desktop (VDI)?

With a couple of clicks, it's readily available. On the Portal, click on the Campus Resources tab. Then click the Virtual Desktop link. This page will provide you with the link and other helpful information.

April 01
Beware of Scams
Don’t be a victim of a virtual scam. To help, below are bits of information to help you weed out those who are trying to steal your information.
 
·         Sullivan University, Spencerian College and Sullivan College of Technology and Design (SUS) schools do not send out password expiration notifications in an email. Student passwords do not expire on our systems.
 
·         SUS does not send you links to change your passwords.
 
·         If your mailbox is almost full, you will find an email within your email: Example: “Your mailbox is almost full. Please reduce your mailbox size. Delete any items you don’t need from your mailbox and empty your deleted items folder” or a notice “your mailbox is full, you may not be able to send or receive items.”
o    Our system will never send you a link to increase/reduce your mailbox size.
 
·         Banks do not ask for your information. If you have an account with a bank, they already have your information. Banks will send you notifications to log into their system; however, if you receive such an email, do not use links within the email-you should know the websites to log into your bank.
 
Scams can contain the following messages
·         Alarmist messages and threats of account closures.
·         Promises of money for little or no effort.
·         Deals that sound too good to be true.
·         Requests to donate to a charitable organization after a disaster that has been in the news.
·         Bad grammar and misspellings.
 
If you suspect that you've responded to a phishing scam with personal or financial information, consider taking these steps to minimize any damage and protect your identity. If you responded using SUS’s email system, contact IT immediately.
 
·         Change the passwords or PINs on all your online accounts that you think might be compromised.
·         Place a fraud alert on your credit reports. Check with your bank or financial advisor if you're not sure how to do this.
·         Contact the bank or the online merchant directly. Do not follow the link in the fraudulent email message.
·         If you know of any accounts that were accessed or opened fraudulently, close those accounts.
·         Routinely review your bank and credit card statements monthly for unexplained charges or inquiries that you didn't initiate
·         At least once a year, check your credit reports. Many sites offer this service, and it is federal law, the first reports are free.

 

March 19
What's "New and Different" about Office365?
 
The Lync Web App allows you to send to have meetings, share files and instant message with other students, faculty, and staff. The Outlook Web App now allows you to connect with your LinkedIn and Facebook accounts and can interface with several apps like Bing Maps to make your life easier.
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For more information on Office365 visit this site http://onlinehelp.microsoft.com/en-us/office365-enterprises/

April 09
Clicking on external links in portal

To view various web pages on the portal, you may need to allow pop-ups. If the external link will not launch, hold down the Ctrl key ​on your keyboard and click the link.

April 08
Learn more about Office Web Apps for Live@edu accounts

Office Web Apps are online companions to many popular Office programs. The Web Apps make it easy to share information, collaborate with your classmates and much more.​

 

To learn more, check out the two Office Web App documents. Click here. (Remember you may have to allow pop-ups.)

March 29
How do I use the IT Help Request System?

*Note: if you need help with your online class, please call (888)299-5312 or email online@sullivan.edu (exams, assignments, login to your online classes, quizzes).

If you need assistance from the IT helpdesk, go to http://techsupport.sullivan.edu and submit a work order. For more information on how to use the system, click here.
 
 

May 03
AT&T discounts

Sullivan, SCTD and Spencerian students, faculty and staff may qualify for an iPhone discount and/or discounts on qualified voice and data plans.

For more information regarding the discount program, please contact:

Christopher Scott at cs6583@att.com​

May 03
Never email your password. NEVER.

The SUS IT department will NEVER (as in NEVER EVER!!!) ask you to send your password in an e-mail message.  This is against our corporate security policy.

If you receive an email and it asks you to provide your password immediately contact your IT department at 502-413-8782. This type of email message is commonly called a "Phishing" message because the sender is usually "fishing" for something from the receiver (you). In many cases they are "fishing" for your username and password so they can launch a spam attack.
 
Again, never give your password to anyone. If a situation occurs and IT truly needs to access your account for an issue YOU inquired about, IT will allows change your password first.
 
July 11
How to access wireless from your phone/ipod

Many students have asked why they cannot access the wireless network from their phone/IPod. 

It is still necessary to open a web browser so that the system will see that you are using a phone/IPod and allow you access.  If you have tried this and are still experiencing issues please call 8800 on campus, 502.413.8800 off campus or send an email to noc@sullivan.edu for further assistance.

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